June 22, 2006
Case Study for an Unconference: Ken Sands brings spokesmanreview.com to BloggerCon IV"In Spokane, we know the users are in charge of their informational encounter with us. Increasingly we operate 'on demand' from them. Only a fool would fail to recognize the new balance of power. But these are difficult notions for the Association of Tight-Assed Editors of America."Ken Sands is the online publisher for The Spokesman-Review in Spokane (circ. 100,000) where he has worked since 1981. He is an active member of the Online News Association. He told me he had always wanted to come to a BloggerCon. At the session I’m leading (Users-Know-More-Than-We-Do Journalism, June 23, 10:30-11:45 am, background here) I hope we can conjure with the case in Spokane. Ken Sands and his editor Steve Smith—who was recently profiled in the Boston Phoenix—would like to do more social network journalism, if they can figure out how. That’s where the mix and flow and people at BloggerCon come in. Here’s Ken with the facts of the case. It’s background for anyone coming Friday, but the discussion can start now in comments. —JR Special to PressThink Case Study for an Unconference I’ve been to about 30 cities in the past year or so to speak at journalism conferences and offer advice to newspapers on what to do with their web operations. That’s because in an industry that finds the Internet pretty scary, I’m a dissenter, one of a handful of editors who’ve embraced the disruptions and are keen to experiment. So I get called upon to deliver the “magic bullet” solution everyone’s looking for. I’m going to BloggerCon IV because I know there is no magic bullet. There’s only the challenge of doing new stuff that informs the people who choose to use it. I’ll be at Jay’s session in San Francisco because I want to learn about that and because “empowering the users,” the theme of this year’s BloggerCon according to Dave Winer, is exactly what my site, www.spokesmanreview.com, needs to do. I am the publisher of that site. And I’m trying to do better journalism with it. I need to know about the tools in use (but not in our industry) and how to get them for my newspaper. I want to hear about technology that doesn’t exist yet, but could be invented. The news out of Spokane is equal parts Norman Rockwell and Norman Bates. For more than 50 years, South Hill neighbors have been gathering around an iced-over pond on Christmas Eve to sing Christmas carols. Spokane is known as a great place to raise a family. Bing Crosby grew up here. But it’s also a town where a serial killer murdered more than a dozen prostitutes and a serial rapist once terrorized the city. Our gay-bashing mayor was recalled last year following allegations that he had molested young boys, and used his office to lure young men into having sex with him. In 1910 there were 47 full-time, professional journalists and 250 “correspondents,” or freelance writers, sending in stories and tidbits from throughout eastern Washington, northern Idaho and western Montana. Jump to 2001. The staff of full-time professional journalists had grown dramatically (a disputed number, but somewhere around 167), while the freelancers were down to a dozen or so feature writers and reviewers. “I’m often in contact with officials from throughout north Idaho. Invariably, the discussion turns to HBO, and how many of them come blurking for public input on important issues. Sometimes, it’s the only public input they’ll get on an issue until, of course, they’ve made a decision on something. Like me, they wish people would comment before a decision has been made, at public hearings scheduled for that purpose. Beyond that, there’s HBO.” We’re also in beta testing of a blog for an outlying community in eastern Washington. It’s called the Deer Park Dispatch, and is intended to be a place for users to surface the news of their community— one that’s usually ignored by the newspaper. At “News is a Conversation” the readers are the bloggers. They critique us, we respond. Sometimes we ask questions to get feedback. Where to go from here We know there are local knowledge networks. Should we try to “tap into” them, or is it better to leave them alone until something happens to make partnership possible? Correspondents— we’re familiar with them. But we don’t know how to operate a vast and dispersed network of correspondents, linking hundreds or even thousands. Does anyone? A new, interactive beat. A simple way to get going is to designate one reporter, on one beat (health and medicine, public schools, youth sports) whose mission would be to harness and aggregate the knowledge of readers and users in order to do better journalism. This is largely a cultural issue. It’s difficult to find a reporter who “gets it.” It’s tough for their editors to adopt a totally foreign method of generating news. But it’s also a cultural issue for the readers, as well as a technical challenge for us. How could such a beat-plus-network be developed online? Where should we start? Holding politicians’ accountable. We want to give out more report cards on how our public officials are doing in living up to their responsibilities and promises. Is there an open source way of grading political leadership? Finally, if you look at the “citizen journalism” initiatives launched by mainstream providers in the United States, most of them lack spark, life, or intuitive appeal. The “if you build it they will come” approach clearly hasn’t worked. Is neighborhood or city a flawed concept to begin with? This one has stumped me for years. I don’t know what to do, except link to local bloggers. I certainly wouldn’t replicate the “citizen journalism” we’ve seen so far from mainsteam news organizations; there’s no traction there. I’m far more impressed with the user-generated content on Flickr and YouTube and even MySpace (where we created a persona for our entertainment site). Those sites work; the mainstream media versions—the industry calls it user-generated content—do not. Why? After Matter: Notes, reactions & links… Kevin Anderson at Corante is interested in some of the same questions. See his What would audience-driven journalism look like? (July 3, 2006) I couldn’t agree with Ken more when he says that there’s no traction in the citizen journalism out of mainstream media outlets. Yes, as we’re about to look back a year after the July 7 bombings here in London, everyone remembers the iconic cameraphone pictures. But I think Ken is talking more about community around content rather than the flood of pictures we now get at the BBC during large news events in the UK. Is there a sense of community, a sense of participation in sending off cameraphone pics to large news organisations? Probably not. Mark Jurkowitz of the Boston Phoenix profiles Spokesman-Review editor (and PressThink guest author) Steve Smith, who “brings newspaper transparency to a whole new level.” It begins… Even in an era of buzzwords such as media “transparency” and “interactive dialogue” (between news consumers and news producers), what’s happening at the Spokesman-Review in Spokane, Washington, is pretty strange stuff. Now that’s transparency. Jurkowitz comments: “Having spent two decades interviewing newspaper editors of all stripes, what really strikes me about him is a level of candor and introspection that is increasingly rare in a business where freewheeling and extroverted editors — such as the Globe’s Tom Winship and the Washington Post’s Ben Bradlee — have yielded to successors much more inclined to rely on safe, if opaque, corporate-speak.” Very true. (I was interviewed for Jurkowitz’s piece.) “Moan, moan, moan. Complain, complain, complain. Wallow, wallow, wallow. This could only be a national convention of newspaper editors in the middle of the first decade of the 21st century.” David Shribman, editor of Pittsburgh Post-Gazette, on the American Society of Newspaper Editors convention. Patricia Sullivan, staff writer for the Washington Post, in an overview of what the Net is doing to the news biz. “Newspapers, the biggest and oldest segment of the mainstream media, are built on the work of creative, contentious and quick-witted people, but also of curmudgeons who resist change.” Posted by Jay Rosen at June 22, 2006 1:19 AM Print Comments
That's quite an impressive (and ambitious) agenda, Ken! In general, there seems to be three major questions posed by your proposals: 1) What is the best way to tap in to existing "social networks" -- is, the solution "one size fits all" or does the nature of each network require a different approach? (Do the high school sports networks require a different approach than "citizen activist" networks that would be used to hold politicians accountable?) 2) How do you expand/improve the existing social networks? (How do you ensure that a high school sports network covers as many teams in as many sports as possible?) 3) How can the newspaper create new networks, either permanent (weather watchers) or single-issue based? I have no idea what the answers to these questions are, just suggesting a framework for a larger discussion of your ideas. My first response is that a prime opportunity for a newspaper-sponsored website to add value would be aggregating of the information produced by social networks and that established websites are already producing in a diffuse manner--such as the information that bubbles up through the chat in the sports website referred to. Many readers would surely like access to the information produced in a timely way even when they don't have the time to "chat." I'm thinking a good model to develop for many of these areas that have some established website would be a round up ala Dan Froomkin's roundups of White House coverage. He essentially aggregates information that has been established by others and organizes it as a set of bulletpoints while adding attitude and personal persepective in the process. Such projects would probably require a little more dedication to comprehensive coverage than the Froomkin model, or at least, some more concrete set of specific priorities, but that would certainly be one model to start with. The Huckleberries Online website sounds like it has already begun this task in some ways. Perhaps one way to think about this problem is the idea of establishing a new "public commons." Turning to this concept would tell us two things: 1) The "commons" in some respects is a product of social networks that are always already there to some degree, but it is also something that requires a real world infrastructure to support it, whether that be a literal commons made up of land at the center of town, or whether it take the form of a virtual site for exchange of views. 2) The most passing glance at Karl Marx or more recent efforts to organize against globalization teaches us that privatization and commodification of the commons are both business models and a way of destroying the commons for personal profit (Robert Kennedy's recent writing on the crony capitalist privatization of government-owned natural resources under the Bush administration such as public forests, oil, and mineral rights for private profits combined with the socialization of privately generated pollution so that private profits remain unaffected by the social consequences of their actions is a high profile example of one form this issue takes). Open-source journalism faces the following conundrum: Isn't the problem precisely one of how to privatize public knowledge such that it can produce private profit, but still pass itself off as a public resource? And how do we avoid the resentment of the individuals that actually contribute to generating the common wisdom when we steal their work to produce a profit for the company based on their uncompensated work? There are obviously several alternatives to addressing this political contradiction at the heart of the project of open-source journalism: 2)Try a long tail approach that compensates individuals in some way, even if public knowledge is still privatized for private profit as part of the model. At least profits of the privatization of public resources would be redistributed to a larger circle, even if the privatization of ownership per se was unchallenged. 3)Stick to more traditional models that involve reporters developing and refining common wisdom and maintaining central control over the privatized results and wonder why the public refuses to contribute to the generation of your company's fortune rather than their own. In this context, why wouldn't they build their own website, get recognition for it, and directly receive any compensation they manage to generate themselves as the owner of the site that is at their disposal? 4) Wait until net neutrality is defeated in Congress as well as at the FCC and corporate media monopolies are restored online. Citizen websites in such circumstances will receive less and less effective distribution absent deep pockets and corporate America can drive a harder bargain for "allowing" distribution of citizen-developed information. The gate-keeping function of the corporation will be reinforced in the field of media and citizens will once again be reduced to begging for crumbs. In the corporate oligarchy such public policy aims to develop, citizen journalism will no longer be such effective competition and can be much more easily coopted or ignored. This is an obvious privilege the cartelization the new "unregulated" post-net neutrality web will offer corporate America and its customers. 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